A health literate health care organization is described as easier for people to use, and critical to delivering patient-centered care (Ten Attributes of Health Literate Health Care Organizations). It supports patient-provider communication to improve health care quality, reduce errors, facilitate shared decision-making, and improve health outcomes. This guidebook will help health care organizations of any size engage in organizational change to become health literate. It complements many excellent health literacy resources, helping you use them effectively and reliably. It includes background, resources, examples, and lessons learned to help build a health literate health care organization
National Academy of Medicine
Addressing health literacy is critical to transforming health care quality. In this discussion paper, participants of the IOM Roundtable on Health Literacy compiled ten attributes as guides for achieving the vision of being a health literate organization. Health Literate Organizations make it easier for people to navigate, understand, and use information and services to take care of their health. These attributes are based on real world evidence and best practices. Each attribute is accompanied by examples. Learn what your organization can do to lower barriers for people to get and use health information and services.